Refund

1. eZkrt Refund Policy

Items shipped from eZkrt.com can be returned within the days (as mentioned on the purchase) of receipt of shipment in most cases if the product is eligible for return. Some products have different policies or requirements associated with them. 

The items can take two to four weeks for an item to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two business days for us to receive and process your return. 

Refund or Exchange is allowed only once duly approved by after sales service team of One pie General Trading LLC. After the return is processed it may take 5 to 7 business days for Refund or Exchange. If any update on changes due to product unavailability will be informed accordingly. 

When you order from a seller that fulfills and ships its own inventory (also called a Market place seller or third party seller), your return will be sent back to the seller instead of eZkrt.com. While most sellers offer a returns policy equivalent to that of eZkrt.com, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the Seller profile page.

2. Eligibility

Products eligible for returns will only be accepted under the following conditions:

• Item was defective
• Item was damaged during the Shipping
• Products was / were missing
• Wrong item was sent by the Seller.
• eZkrt was unable to procure products: a reasonable time of 7 – 10 days from the date of authorization has to be given
• Item cannot be repaired
• Lost in deliveries.

The After Sales Service Office is the sole reference for any claim of exchange or refund.

3. Terms & Conditions for Refund or Exchange:

1. Any items to be exchanged, refunded or repaired must be presented with the Order Confirmation and the Original Delivery Note as proof of purchase. No exchange, refund or repair will be considered without it.
2. Refunds shall be made in the same manner in which the purchase of the item was made. For the avoidance of doubt, items that were purchased in cash shall be refunded in cash while items purchased by credit/debit card shall be refunded to the same credit/debit card
3. Home delivery items may only be refunded if the event of non-delivery, and upon the supplier’s written confirmation of such non-delivery
4. Installed items are not subject to any exchange or refund
5. T&C for different categories are as follows:-

1. The item must be returned with the original packaging sealed and unopened.
2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
3. If the product is not working due to manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

1. Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
2. Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

1. Apparels such as inner garments, lingerie, swimwear, socks & tights are not eligible for return.
2. Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.
3. Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact.

1. Furniture and large home appliances are not eligible for return.
2. Home decor products are accepted for a return only if the product is unopened, free from any damage, and must be in the original packaging.
3. Unwrapped bedding products will not be accepted for return.
4. Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

1. Products eligible for return can be returned only if the product is not used and is in the original packaging.

1. The product must be returned with the original packaging, sealed, and unopened.
2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
2. Any item which is used or damaged will not be accepted for return.

1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
2. Any item which is used or damaged will not be accepted.

4. Non-eligibility

Products that are not eligible cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return. We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

5. General Conditions Applicable to All Return

1. eZkrt shall reserve the right to return a product to the customer if the product returned does not meet any of its conditions.
2. The Customer shall not be entitled to any refund if the product is not eligible for return
3. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer.
4. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub/logistics service provider.
5. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt.
6. If we receive a request from customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for delivery of the product again.

If you have any additional questions or would like to request a refund, feel free to contact us.