Hassle-Free Returns for Your Convenience

We understand that your satisfaction is paramount, and we're committed to providing a seamless return experience for your purchases. To initiate any exchange, refund, or repair, kindly present the Order Confirmation and Original Delivery Note as proof of purchase. Please note that we cannot process any exchange, refund, or repair without these documents.

We accept returns of products for purchases up to 14 days of delivery only if the products delivered are not what you ordered. If your product is not returned with all original items received with it, we may reject the return entirely.

If you wish to return a package product that has been purchased at a discounted price during the promotion period of ezkrt.com, all the products in the package must be returned together at once to get a refund of the payment.

The following reasons for returning an item due to change of mind are not valid

  1. If the product (including components) is damaged after opening due to the consumer's responsibility
  2. For custom-ordered products (e.g., stamping your name on the product surface).
  3. For custom-ordered products (e.g., stamping your name on the product surface).
  4. If personal hygiene items (earphones, Bluetooth headsets, wired headsets, headphones, loungerie & cosmetics etc.) are unpacked.
  5. In case the value of the product is damaged because the product packaging has been opened and used or installed.
  6. If some of the product components in the packaging are lost or missing.
Refund Process: Your Convenience Matters

Refunds will follow the same mode of payment used during the item's purchase. Items bought with cash will be refunded in cash, while credit/debit card transactions will be reimbursed to the same credit/debit card

Home Delivery Refunds: Trust in Our Promise

For home delivery items, refunds are applicable only in cases of non-delivery, supported by the supplier's written confirmation.

Installed Items: Special Considerations

Kindly note that items that have been installed are exempt from exchange or refund unless a manufacturing defect is identified.

Specific Category Terms & Conditions:

  1. Items must remain in their original packaging, sealed and unopened.
  2. Usage, opened packaging, or seal removal will result in the product's return to you, unless there's a manufacturing defect.
  3. In case of manufacturing defects, the original box, accessories, and information booklet must be included.
  4. Used, altered, assembled, or installed products are accepted only in case of defects.
Beauty & Health:

  1. Hair and personal care, vitamins, dietary supplements, and sports nutrition products cannot be returned
  2. Beauty, fragrances, and health products must remain unopened and unused for returns.
  1. Inner garments, lingerie, swimwear, socks, and tights are not eligible for return.
  2. Apparel must be unused, unworn, unwashed, undamaged, with labels and tags intact, and in original packaging.
  3. Footwear, eyewear, watches, bags, and luggage must be returned with original packaging and intact tags.
Sports & Outdoors:
  1. Products eligible for return must be unused and in original packaging.
  1. Return products with sealed and unopened packaging.
  2. Usage, open packaging, or seal removal may lead to return denial, unless a manufacturing defect is identified.
  3. Manufacturing defects require the return of the original box, accessories, and information booklet.
Tools & Home Improvement:
  1. Return items in original condition with all packaging and materials.
  2. Used or damaged items won't be accepted return.
Stationery & Office Supplies:
  1. Return items in original condition with all packaging and materials.
  2. Used or damaged items won't be accepted.

At eZkrt, we strive to ensure your satisfaction, offering transparent guidelines to make your return experience smooth. Your trust and convenience remain at the forefront of our return policy.