Welcome to eZkrt, your ultimate shopping destination in the UAE! We want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Our cancellation policy is designed to provide clarity and transparency while canceling orders.
When We Might Cancel Your Order:
We understand that sometimes circumstances change, and that's okay. Below are some of the most common reasons why we might cancel your order:
- Delayed Payment : If the payment for your order isn't received on time
- Missing Information : If we request the necessary/* information to fulfill your order and it's not provided within a reasonable timeframe.
- Delivery Issues : If you don't allow us to deliver the products to you or collect them within a reasonable time.
- Bulk orders : In case of an attempt to make bulk or multi-order purchases.
- Product Unavailability : If the product(s) you ordered are not available for fulfillment.
Orders Already in Motion :
Rest assured, once an order is already in process, in route, or delivered, we won't be able to modify it. Please remember, changes to delivery instructions can only be accepted if they reach us at least 2 working hours before the scheduled delivery time. Also, any cancellation request needs to reach us 24 hours before the delivery date. Additionally, a customer can benefit from eZkrt’s On-spot return policy. As per this policy, users can check and return their order at the time of delivery.
Note : On-spot return feature is applicable only in certain situations, where delivery item(s):
- Are not as per what the user has ordered.
- Have arrived physically damaged.
- Are of different variations/specifications other than the originally ordered items.
Note : Situations where On-spot return features are not applicable include when a customer
- Has accepted the delivery and the delivery person has left the delivery location.
- Has opened a sealed product from its original packaging
- Opened and used the delivered products.
Please note that, the above mentioned are only a fraction of the real-word situations that may occur. Just like each customer is different, experiences can vary and eZkrt strives to resolve all cases promptly to ensure maximum satisfaction.
Discount Voucher Usage:
If you have a Discount Voucher from eZkrt, make the most of it! Please remember that each voucher can be used once and has an expiration date, even if the order doesn't go through successfully.
Cancellations by You:
Should you need to cancel an order, remember
- If the order hasn't been processed or approved, we'll cancel it and refund the entire amount to your credit/debit card.
- Cancellations made after shipping will incur a cancellation fee of AED 40, which will be deducted from your refund to cover shipping and processing costs. We have the tools to determine whether an order has shipped or not. Our decision in this matter is final, and we appreciate your understanding.
At eZkrt, we're here to make your shopping journey delightful. If you ever need assistance or have questions about our cancellation policy, our customer support team is just a message away. Happy shopping!.